Get Avicenna Answers
We hear all sorts of relevant questions from our valued customers and strategic partners so we’re happy to share the answers here for your convenience.
| Q. | Are you ISO certified? |
| A. | Yes. 2010 / ISO 9001:2008 Certification 2004 / ISO 9001:2000 Certification |
| Q. | What major industries do you primarily serve? |
| A. | The core market Avicenna serves is the medical device manufacturing industry. Our secondary markets include the military aerospace manufacturing and industrial electronic testing industries. |
| Q. | Do you sell equipment or provide service? |
| A. | Avicenna provides service in a business model that creates a virtual extension of our customers’ enterprises. |
| Q. | Do you have a cleanroom? |
| A. | Yes. Avicenna has an ISO Class 8 cleanroom at its Montevideo facility that was constructed in January of 2010. The new cleanroom is made of Airecell construction, which offers hard-walled, modular, and expandable space. This dynamic approach allows for future expansion to accommodate increasing capacity. The 1,000 square-foot cleanroom is divided into two distinct sections: 450 square feet dedicated for laser energy processing; and 550 square feet dedicated to mechanical energy processing and assembly. |
| Q. | How expensive is laser machining? |
| A. | The cost of laser machining services is essentially a function of time. Avicenna strives to develop optimal laser processes and eliminate all forms of operational waste to provide premium product solutions. |
| Q. | What is laser ablation? |
| A. | The process of removing material by laser ablation involves breaking the material’s molecular bonds. The process relies on the successful combination of laser wavelength and energy with the materials’ absorptive qualities. Laser ablation is akin to evaporation. |
| Q. | How does Avicenna mark silicone? |
| A. | Natural silicone is difficult to print and mark. Avicenna is able to achieve high-contrast permanent marks in silicone when the silicone is impregnated with TiO2 pigment. Avicenna’s laser energy interacts with the silicone’s TiO2 pigment to create a dark image that is contained subsurface and will not scratch or fade. |
| Q. | Do you charge for any prototyping and development work? |
| A. | No. We consider the first round of prototypes to be an investment in the future of our customer partnership. |
| Q. | Do you charge fees to expedite orders? |
| A. | Very rarely. Our business model allows us to be flexible and typically avoid such fees. When the need arises, fees are typically small and often offered by our customers, rather than asked for by Avicenna. |
| Q. | Do you charge for tooling? |
| A. | No. Tooling is an investment in our customer partnerships. We consider it the cost of doing business. |
| Q. | What materials do you work with in your Laser Energy offerings? |
| A. | We use materials such as Teflon, silicone, nylon, Pebax, Pellethane, polyimide, Hytrel, and PEEK. Also, various metals including platinum, platinum iridium, stainless steel, nickel, nitinol. |
| Q. | What Laser Energy services do you provide? |
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| Q. | What materials do you work with in your Mechanical Energy offerings? |
| A. | We use materials such as polyolefin, polyurethane, polyimide, silicone, Pebax, Pellethane, PEEK, Teflon, and Heatshrink tubing. |
| Q. | What Mechanical Energy services do you provide? |
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| Q. | What do you mean when you use the term Organizational Energy? |
| A. | The Organizational Energy at Avicenna drives our pursuit of precision in all that we do. Whether we’re building your prototype or providing turnkey assembly of your product, we serve as the manufacturing catalyst that connects you to market success. We, at Avicenna, would be privileged to work on your next big idea. |
| Q. | What Organizational Energy services do you offer? |
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| Q. | What is the customer service philosophy that you refer to as customer stewardship? |
| A. | Avicenna connects you to the ultimate realization of your product vision. Along the way, it is our focused intent to bring respect and stewardship to every customer exchange, to every customer experience. Simply stated, we pride ourselves in the development of both world-class solutions and world-class partnerships. |